Complaints Policy

GLOW always endeavours to provide the very best service and the very products for our customers.

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied with either our products or our service. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0800 193 4320 or write to us at Glow Electric Heat, The Union Building, 51-59 Rose Lane, Norwich NR1 1BY or if you prefer email us at info@glowelectricheat.com and we aim to respond to your issue, within 24 hours of receiving your complaint. Please include your full name, address and postcode, and outline the issue you have encountered, we will reply and provide you with a date to remedy any issues that you’ve raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 456 6031

We are here to help

We pride our ourselves on being local, and always on hand to help with any questions you may have. We are part of ELKAtherm, and benefit from a nationwide UK network, so there’s always someone around you, should you require any assistance.

You will deal with us from the initial survey through to the installation. We’re friendly, and excellent customer service is key to our success and very important to us.

FREEPHONE 0800 193 4320 or email us at info@glowelectricheat.com

AREAS COVERED

GLOW Electric Heat, cover a large area of the UK, as you can see on the map.

We cover the following areas:

West Midlands, East Midlands, Warwickshire, Lincolnshire, Peterborough, Northamptonshire,
Buckinghamshire, Bedfordshire, Hertfordshire.

We also cover:

Norfolk, Suffolk, Cambridgshire, Essex

Dont worry if you’ve found us and you are not in these regions, because we are part of a national network that covers the whole of the UK, so we will direct you to one of our partners who can help, just drop us a line to info@glowelecricheat.com and we wlll come back to you with help.

CONTACT US

Phone: Free call 0800 193 4320

Email: info@glowelectricheat.com

Address: GLOW Electric Heat Limited
The Union Building
51-59 Rose Lane
Norwich
NR1 1BY

VAT number: 3412 9 6115

Company number: 12351673

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