Complaints Policy

GLOW always endeavours to provide the very best service and the very products for our customers.

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied with either our products or our service. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0800 193 4320 or write to us at Glow Electric Heat, The Union Building, 51-59 Rose Lane, Norwich NR1 1BY or if you prefer email us at [email protected] and we aim to respond to your issue, within 24 hours of receiving your complaint. Please include your full name, address and postcode, and outline the issue you have encountered, we will reply and provide you with a date to remedy any issues that you’ve raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 456 6031