COMMON QUESTIONS

We understand that before you invite us into your home, you want to understand a bit more about us, the company, and our products, that’s completely natural.

As you can imagine, as we conduct our free surveys, remove old heating systems, and install our new electrical storage heaters and instant hot water systems, the same questions come up time and again, so we thought it would be helpful to publish some common questions / FAQ’s and answers, to better help you along the way.

If you have a question that isn’t answered here, we’d be happy to personally talk to you, so please do drop us a line info@glowelectricheat.com and we’ll get straight back to you.

IS ECONOMY 7 THE CHEAPEST TARIFF?

It used to be years ago, but not generally now, a single flat rate tariff is usually cheaper. Don’t worry, we will look at your current systems and tariff, and offer FREE advice when we survey.

IS HEATING MY DOMESTIC WATER EXPENSIVE?

Yes, it accounts for about 25% of your bill. Did you know that there are now INSTANT hot water systems that offer hot water 24/7. Our SUN AMP heat battery, is worth looking at, as it gives you up to 280 litres of hot water and is much economical to run.

DO YOU HAVE A PRICE LIST?

There is no need, we offer FREE surveys, which are carried out by our fully trained engineers. Everything is built to order in Germany or the United Kingdom, we don’t sell our products online or in the shops. We look at what you need and offer a totally bespoke solution, at a reasonable cost and we offer long guarantees to back this up.

WHAT MATERIALS ARE YOUR RADIATORS MADE OF?

Our electric storage heaters are made from 100% steel, which is strong and durable. Our bathroom radiators are made from aluminium which is lightweight and strong, and perfect for tubular towel heaters.

HOW ABOUT FUTURE ELECTRIC USAGE AND MY BILLS?

We frequently remove 3.5kw old style night storage heater and replace with a modern 2kw heater, so instantly you’re saving money, and warmer with a smaller Kw heater! Also because each heater is individually controlled you’ll save money because you only heat the space in the house that you’re using. Add-in wifi and thermostats and there are more savings, so it a WIN-WIN situation

HOW MUCH WILL ELECTRIC HEATING COST TO BUY?

Roughly the same as any quality permanent gas, or oil central heating. Electric is 100% efficient and offers you total comfort and control, and will save you money on your bills in the future.

WE ARE HERE TO HELP

We pride our ourselves on being local, and always on hand to help with any questions you may have. We are part of ELKAtherm, and benefit from a nationwide UK network, so there’s always someone around you, should you require any assistance.

You will deal with us from the initial survey through to the installation. We’re friendly, and excellent customer service is key to our success and very important to us.

FREEPHONE 0800 193 4320 or email us at info@glowelectricheat.com

WHY NOT BUY REALLY CHEAP ELECTRIC HEATERS FROM A DIY SHOP?

Cheap to buy means expensive to run usually. They don’t last either and are generally lightweight thin metal and mass produced in China. For these reasons they don’t have long guarantees either because they are not designed to last, and finally, lets face it, they don’t look very nice either do they?

WHY NOT BUY CHEAP ELECTRIC HEATERS ONLINE?

You don’t get to see or test what you’re buying, and they don’t consider your property in regard to what actually works best for you…GLOW offers FREE surveys, and we’re a local company with national support, and 25 year guarantees. We offer reasonable prices and “peace of mind” and someone to turn to in the future if you need any support.

HOW MUCH WILL MY HEATERS COST TO RUN PER HOUR?

Our 2Kw electric storage heater, costs approx 8p / hour to run, in a reasonably well insulated house, in the depths of British winter!

WHAT ABOUT INSULATION, DOES THIS MATTER?

Double glazing, loft insulation, and general draught proofing, are essential to help keep down your bills, regardless of what heating you have in your property.

I LIVE ON MY OWN, SHOULD I HAVE SOMEONE ELSE PRESENT AT THE FREE SURVEY?

Absolutely, two heads are better than one. Why not ask a relative or friend over to help with the decision making, we’re here to advise and offer professional advice, we are engineers not salesmen, and also advise on what the most efficient and economical solution.

ARE YOUR ELECTRIC HEATERS SLIM?

Our electric heaters are extremely thin at only 80mm deep, now compare this to old style storage heaters that can be 150-200mm deep!
Competitors heaters are around 110mm deep. You can also choose from 192 colours, and lots of different options in regard to controlling
the heat, such as dials, an app on your smartphone, and a fully programmable thermostat. GLOW believes in giving our clients lots of choice.

AREAS COVERED

GLOW Electric Heat, cover a large area of the UK, as you can see on the map.

We cover the following areas:

West Midlands, East Midlands, Warwickshire, Lincolnshire, Peterborough, Northamptonshire,
Buckinghamshire, Bedfordshire, Hertfordshire.

We also cover:

Norfolk, Suffolk, Cambridgshire, Essex

Dont worry if you’ve found us and you are not in these regions, because we are part of a national network that covers the whole of the UK, so we will direct you to one of our partners who can help, just drop us a line to info@glowelecricheat.com and we wlll come back to you with help.

CONTACT US

Phone: Free call 0800 193 4320

Email: info@glowelectricheat.com

Address: GLOW Electric Heat Limited
The Union Building
51-59 Rose Lane
Norwich
NR1 1BY

VAT number: 3412 9 6115

Company number: 12351673

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